Refund policy

Online Returns & Exchanges

This policy applies to online purchases, including orders collected through local pickup. All resale items are sold in store only.

30-day return window
Request a return within 30 days of delivery, or within 30 days of collecting a pickup order. Items must be unused and unworn, with original tags attached where applicable.

How to start a return
Contact us at yadaftr.com/pages/contact⁠ with your order number and the items you would like to return. Please wait for return instructions before mailing anything back.

Refunds & return shipping
After we receive and inspect an eligible return, we issue a refund to your original payment method.

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded. You may also bring eligible online returns to our Middleton store during opening hours at no return-shipping cost.

Final-sale items
Clearly marked clearance or final-sale items, personalized items, and opened personal-care products cannot be returned for a change of mind. Final-sale items will be identified before purchase.

Damaged or incorrect items
If your item arrives damaged or we send the wrong item, contact us so we can make it right. Yada covers return shipping for damaged or incorrect items, including items otherwise marked final sale.

Exchanges
Contact us to request an exchange. Exchanges depend on availability. If a replacement is unavailable, we can process an eligible return.

In-person returns of online purchases
Yada Fair Trade & Resale
2620 Parmenter Street
Middleton, WI 53562

Monday–Tuesday and Thursday–Saturday, 11am–5pm. Closed Wednesday and Sunday.