Online Returns & Exchanges

We want you to feel comfortable shopping Yada online. Eligible online purchases can be returned by mail or at our Middleton store.

30-day return window.

Request a return within 30 days of delivery. For local pickup orders, the 30-day window starts when you collect your order. Items must be unused and unworn, with tags attached where applicable.

How to start a return.

Contact the store with your order number and the items you would like to return. Please wait for return instructions before mailing anything back.

Refunds + return shipping.

After we receive and inspect an eligible return, we refund the item to your original payment method. Original shipping charges are not refunded for change-of-mind returns.

Customers pay return shipping for change-of-mind returns. You can also bring eligible online returns to our Middleton store during opening hours at no return-shipping cost.

Items that are final sale.

Clearly marked clearance or final-sale items, personalized items, and opened personal-care products cannot be returned for a change of mind. Final-sale items will be identified before purchase.

Damaged or incorrect items.

If an item arrives damaged or we send the wrong item, contact us so we can make it right. Yada covers return shipping for damaged or incorrect items, including items otherwise marked final sale.

Exchanges.

Contact us about an exchange. Availability varies, especially for limited and one-of-a-kind items. If a replacement is unavailable, we can process an eligible return.

This policy applies to online purchases.